Version date: September 22, 2026
These terms govern the Softprobe website, hosted platform, and related software supplied by Softprobe, Inc. They cover free access as well as any paid service. You accept them when you expressly agree during signup, accept an order that includes them, or otherwise record your agreement with us. A visit to the public website alone does not create a subscription.
You must be an adult with legal capacity to contract. If you act for an organization, you must have authority to bind it; “you” then means that organization. Softprobe is offered for business and professional purposes. Rights that the law does not allow you to waive remain intact.
A separately signed customer agreement takes priority for the services it covers. Otherwise, an accepted order determines its commercial particulars, and an applicable data-processing agreement controls conflicting provisions about personal-data processing. These terms govern the remaining matters. Neither marketing updates nor a change to documentation overrides an accepted agreement.
You receive permission to use the available service for your business during the applicable access period. This includes reviewing agents that serve your customers, but not reselling Softprobe access or making our platform available as your own service without permission. Our proprietary connectors may be used for their documented purpose. Identified open-source components follow their own licenses.
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Your account and conduct
Keep account information accurate, secure access credentials, and manage the people you authorize to use your workspace. An organization's administrators may manage its users and records according to the permissions available. Notify us promptly if access appears compromised.
You are responsible for the systems you connect, the records they submit, the authority required to submit them, and activity you authorize. You must not:
use Softprobe unlawfully or infringe another person's rights;
access another customer's records or bypass authentication, security, or billing controls;
introduce malicious code, disrupt the service, or deliberately overload it;
extract nonpublic software or reverse engineer it where neither law nor a relevant software license permits this;
copy or commercially exploit our technology outside the rights granted; or
use our confidential information to build a competing product.
Review what an integration transmits before enabling it. Do not assume it removes personal information, secrets, or unrelated material. Do not submit passwords, secret credentials in captured payloads, or data requiring special safeguards we have not agreed to provide. This includes regulated health records, payment-card credentials, and government-classified material. Proper service credentials belong only in their designated setup mechanisms.
You remain responsible for your agents, their actions, and your decisions based on their records. Softprobe's receipt of execution data does not make us the operator of those agents. These responsibilities do not excuse our own breach or remove duties imposed on us by law.
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Data and ownership
Submitted Data means the content and execution records you send or arrange to send to Softprobe, through any supported submission method. You keep your existing rights in that material, your agents, and your own technology.
You authorize us to store, organize, reproduce, transmit, display, and otherwise process Submitted Data to deliver the functionality you request and to support and protect the service. We may use providers for those functions, subject to applicable legal and contractual requirements. This permission is limited to those purposes; it is not a transfer of ownership or an unrestricted right to commercialize your data. It does not independently authorize an unrelated training dataset, advertising use, or resale of customer content.
Processing personal information on your behalf must follow the applicable customer instructions and legal requirements. When the intended processing requires a separate data-processing agreement, that agreement must be in place before the affected personal information is submitted. These terms do not replace that agreement or supply missing transfer safeguards. Our Privacy Policy explains our handling of account, contact, and website information and how privacy requests can be made.
We retain ownership of the platform and its underlying technology. Customer-specific outputs do not give you ownership of that underlying technology. To the extent we hold transferable rights in an output generated specifically for you, we assign those rights to you, excluding embedded platform components and third-party material. You may use embedded platform components as necessary to use that output for your business, but not extract them as a competing product. We cannot guarantee exclusive rights in machine-generated material.
Voluntary product suggestions may be used without payment or a separate license negotiation. This permission does not include confidential records, submitted payloads, or your technology merely because they accompany a suggestion. We require permission before identifying you as a customer in our marketing.
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Confidentiality and external services
Each party must protect the other's nonpublic information received through the relationship, use it only for the agreed purposes, and limit disclosure to people or providers who need it for those purposes and are under appropriate duties. Submitted Data is treated as your confidential information. Information lawfully public, independently developed, already held without restriction, or lawfully received without restriction from elsewhere is excluded.
A legally required disclosure is permitted. Where lawful, the receiving party must give notice and limit the disclosure to what is required. Protection continues while retained information remains confidential, subject to applicable law. The processing permission above does not expand because an account closes.
Services you independently connect or purchase have their own agreements, permissions, and availability. We do not control those independent services. Providers we engage to perform our own obligations are different: their involvement does not remove our responsibilities under our agreement or applicable law.
4
Plans and charges
Your accepted plan or order controls available features, entitlements, prices, billing periods, and any renewal arrangement. Announced or experimental features are not guaranteed purchases unless expressly included in the agreement. An accepted free or unlimited entitlement cannot be withdrawn retroactively through a conflicting generic restriction in these terms.
Paid charges require your agreement to their basis. A free account does not become paid merely because you continue using it. Automatic renewal or usage-based charges apply only when the relevant terms are disclosed and accepted. You owe valid charges and applicable transaction taxes, excluding taxes on our income. Tell us about a disputed charge promptly and pay the undisputed portion when due.
Cancel renewal through an available account control or by emailing hello@softprobe.ai before renewal, subject to any different notice period expressly accepted in your order. A request takes effect on receipt; it does not depend on a later support reply. Unless you ask to close the account sooner, paid access continues through the period already purchased. Amounts for that period are not ordinarily refundable, except under an express agreement, the provisions below, or mandatory law.
Any new charge or revised renewal price must be disclosed before it applies, with the notice and acceptance required by the agreement and applicable law. Existing prepaid commitments are not repriced retrospectively.
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Service limitations
Unless an express agreement states otherwise, the service and its outputs are supplied in their existing condition and subject to availability. Where the law allows, we exclude implied warranties, including merchantability, non-infringement, and suitability for a particular purpose, as well as warranties implied by a course of dealing or trade usage.
Capture can be incomplete. A displayed record or analysis can contain errors and does not prove that an agent acted correctly, that every problem was detected, or that a proposed change will improve performance. Independently evaluate important findings and retain your own copies of records you need.
Softprobe does not provide professional advice, regulatory certification, or a guarantee of safety or compliance. Do not make it the sole safeguard for decisions that can harm people. Specific availability, support, security, data-return, or performance commitments apply only where expressly agreed or imposed by law. An experimental label does not remove privacy or confidentiality duties.
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Ending or restricting access
You may stop using a free account or cancel paid renewal as described above. We may restrict affected access to address unlawful activity, a credible security threat, a material breach, or overdue undisputed charges. Where practical and lawful, we will explain the issue and allow a reasonable opportunity to resolve it. Urgent protection may require immediate action.
Either party may end the agreement for a material breach that is not remedied within a reasonable period after written notice, or immediately where the breach cannot be remedied. Ordinary discontinuation or non-renewal is subject to accepted plan commitments and appropriate notice. If we end a paid service for convenience before the purchased period finishes, we will return the prepaid fees attributable to the unused affected period. Applicable contractual and statutory refund rights remain available.
Closing an account ends access, not the protections governing records still held. Retention and deletion depend on the applicable agreement, lawful instructions, and relevant legal obligations. Do not treat Softprobe as your only archive. Before closing an account, contact us about records you need; do not assume that a particular export feature or recovery window exists.
Accrued payment obligations, data-use limits, ownership, confidentiality, dispute provisions, and liability provisions continue as necessary after termination. This does not create new charges or a permanent license to reuse Submitted Data.
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Claims and financial responsibility
A party remains responsible for its own contractual obligations. These terms do not create a separate duty for Softprobe to defend or indemnify you against third-party claims unless a signed agreement expressly provides one.
So far as the law permits, neither party owes the other compensation for indirect or consequential loss, including lost earnings or business opportunities that constitute such loss, or for punitive damages. Except for the exceptions below, each party's combined liability connected with this agreement is capped at the greater of US$100 and the fees you paid or owed for the relevant services in the twelve months before the first event behind the claim. The ceiling applies in total across related claims and legal theories, including claims about confidentiality or data processing where a contractual limit is lawful.
These limits do not cover fraud, deliberate misconduct, gross negligence, or responsibility the law does not permit a party to exclude or limit. They do not reduce valid unpaid fees or refunds expressly owed. They cannot waive an individual's mandatory privacy rights, bind someone who has not accepted them, or restrict a regulator's powers.
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Legal administration
California law governs, subject to mandatory protections that cannot be displaced. Courts with jurisdiction in San Francisco, California, are the agreed forum unless mandatory law requires otherwise. The CISG is excluded. These terms do not impose arbitration or a class-action waiver.
We may propose revised terms and will give notice of material changes. A revision does not rewrite past events or an existing paid commitment. Material revisions require acceptance before they govern the relationship; merely publishing them does not expand rights in customer content or authorize a new charge.
Contractual notices can be sent to hello@softprobe.ai with “Legal notice” in the subject. We may send notices to your designated account email. Keep that address current. Material notices must be delivered directly rather than only posted on a website.
A transfer of this agreement requires the other party's consent, except a transfer to a business successor that assumes the obligations. A transfer cannot expand the permitted uses of customer data. The agreement does not create a partnership or agency. If one provision is unenforceable, the rest remains effective where legally possible; not enforcing a provision once does not waive it permanently.
These terms and the applicable accepted agreements constitute the parties' agreement on this service. Unaccepted purchase-order boilerplate does not amend it. Each party remains responsible for applicable sanctions and export restrictions.
Contact: Softprobe, Inc. | hello@softprobe.ai | www.softprobe.ai
Privacy Policy
Version date: September 22, 2026
Softprobe, Inc. operates www.softprobe.ai and the Softprobe platform. This notice describes the personal information involved in visiting our website, holding an account, contacting us, and using our services. For privacy questions or requests, write to hello@softprobe.ai with “Privacy” in the subject line.
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Information involved in using Softprobe
The information involved depends on your interaction with us:
Account and business details: information supplied when registering, signing in, contacting us, or administering a business relationship, such as a name, email address, organization, account identifier, and preferences. Paid arrangements also involve billing and transaction records.
Correspondence: messages, feedback, and materials sent to our team. Include only information needed for your request, not passwords or secret credentials.
Website and platform activity: network and device information, access events, interactions with the service, and diagnostic records. These can include an IP address, browser type, pages or features accessed, timestamps, and error information.
Submitted Data: records that you or your organization send through an integration, upload, or other supported method. Agent Session records can contain messages, prompts, generated responses, tool activity, files, and associated technical details. What reaches Softprobe depends on the connected system and its configuration.
Information can come directly from you, from the systems you connect, from an administrator who provides access, or from a sign-in service you select. This does not give Softprobe unrestricted access to an external account.
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Purposes and responsibilities
We use account, contact, and activity information to run the service, administer access and commercial relationships, answer requests, resolve technical problems, protect accounts, understand use of Softprobe, and meet legal obligations. Communication preferences also determine which optional product updates we send.
Submitted Data is processed to supply the functionality requested by the customer and to support and protect that service. A Session record may contain information about people who are not Softprobe account holders. Customers must have the authority needed to send those records and must understand their integration's collection settings. Do not assume a connector removes personal information or secrets automatically.
Where an organization determines the purpose of processing and Softprobe acts on its instructions, that organization is responsible for its privacy notice and the requests of the people concerned. Our customer agreement and any applicable data-processing agreement govern that processing. This notice does not replace a required processing agreement or expand the uses it permits. For information in an organization's Session records, contact that organization first; you can also contact us for help directing your request.
When we determine the purpose of processing account, contact, or website information, Softprobe is responsible for that processing. Where European or UK data-protection law applies, the relevant basis is performance of a contract with an individual, our legitimate interests in administering and protecting the business, a legal obligation, or consent where required. Our legitimate interests include supporting organizational customers and maintaining a functioning service, subject to individuals' rights. Information necessary to provide access or meet a legal requirement cannot always be omitted without affecting the requested service.
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Recipients and connected services
Information is disclosed as needed for the purposes above to providers performing relevant functions, such as computing infrastructure and storage, identity and access management, operational diagnostics, communications, support, and payment administration where applicable. These are categories of recipients, not a statement that every category receives every type of information.
Information may also be accessible to your organization's authorized administrators or users, or sent to an integration or recipient you instruct us to use. Providers you engage independently have their own terms and privacy responsibilities.
Other disclosures may be necessary to obtain professional advice, satisfy a lawful demand, address misuse or a threat to rights or safety, or carry out a business transfer or restructuring. Such disclosures remain subject to applicable law and contractual duties. This notice does not grant permission for unrestricted reuse of Submitted Data.
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Browser storage and communications
Browser storage and similar technologies can support sign-in, security, preferences, and measurement of website or platform activity. They may involve collection by service providers as well as Softprobe. The permissions and disclosures required for a particular technology depend on its operation and the applicable law; acceptance of the Terms of Use is not consent to optional tracking.
Your browser provides controls for stored data, although disabling it can interfere with access. Browser controls are not a substitute for consent or opt-out controls required from us. Contact us to make a privacy request or withdraw consent given to Softprobe. Marketing messages provide an unsubscribe method; essential account or security notices are separate from marketing.
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Retention, protection, and location
Retention depends on why information is needed: maintaining an account or requested Session history, addressing a support or security issue, keeping required business records, or resolving a legal matter. We also consider the sensitivity of the information and any applicable contract or legal requirement. A displayed history period is not necessarily the deletion date for every copy. Account closure may leave records needed for these limited purposes, including residual backup records where maintained. You can request deletion using the contact above; applicable rights and exceptions govern the response.
We are responsible for safeguards appropriate to our processing and the applicable law. No online service can eliminate every security risk. Protect your credentials and report suspected unauthorized access without sending us passwords or other secrets.
Softprobe is a U.S. company, and use of the service can involve processing outside your home jurisdiction by us or providers involved in its operation. Cross-border processing must meet the legal requirements applicable to that information. Contact us for information about the arrangements relevant to your data. This notice does not seek blanket consent to international transfers.
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Your choices and rights
Applicable law may give you rights to learn what personal information is processed, obtain a copy, correct inaccuracies, request deletion, restrict processing, object to certain uses, or obtain information in a portable form. Where processing relies on consent, you can withdraw it without changing the legal status of earlier processing.
You can object to direct marketing. You may also object to processing based on legitimate interests for reasons connected with your circumstances. Where relevant law applies, you may have additional rights concerning sale, targeted advertising, sensitive information, or significant automated decisions.
Send a request to hello@softprobe.ai. We may need proportionate verification of identity or authority, but will not require verification where an applicable opt-out rule forbids it. Authorized representatives can submit requests where the law permits. We handle requests and any available appeals within applicable legal requirements, including explaining a refusal where required. Exercising a protected right will not result in unlawful retaliation or discrimination. If an appeal is available, use the same address with “Privacy appeal” in the subject line. You may also complain to the relevant privacy regulator, including a competent European supervisory authority or the UK Information Commissioner's Office.
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Eligibility and updates
Softprobe accounts are for adults using the service in a business or professional capacity. If you believe a child has provided personal information directly to us, contact us. Organizations submitting records remain responsible for lawful handling of information about the people in those records.
We revise this notice when our practices or legal requirements change and identify the revision date above. A material change receives any additional notice or consent required by law. A revised notice does not override an existing customer agreement or retroactively authorize a different use of information.